SupportIT

SupportIT from TWNSolutions
Proactive, Flexible, Affordable, Managed.

TWNSolutions understands this. We also know that businesses are constantly challenged by the task of managing the demands of growing their business while coping with continuous technology challenges.

Our focus is to keep your systems operational and available so that you can focus your efforts on the demands of growing your business, managing costs and increasing revenues. We want to help you realise the productivity gains and ROI you have been expecting from your computer systems.

SupportIT from TWNSolutions consists of various service level offerings that provide affordable proactive IT management and support to growing businesses. Utilising our unique framework for providing managed IT services, TWNSolutions provides a range of proactive services to keep you computer systems up and running and your people and business productive.

It’s not jut about monitoring, that just lets you know something is wrong

It’s not just about remote access to your systems to troubleshoot issues.

It’s about a proactive preventative approach to keeping your systems up, running and available.

That’s why our managed IT services utilise a series of “Best Practices” we have developed over our years of experience.

We have developed best practices for activities such as disk drive analysis, security patch management, application monitoring an usage, software licence compliance, system auditing, backup and disaster recovery, policy enforcement.

SupportIT from TWNSolutions

By utilising technology daily, weekly and monthly IT tasks can be automated and schedule to ensure all tasks are completed and reported consistently without fail.

Proactive managed services eliminate having to call out the local computer person and waiting for him to arrive. Potential issues and problems are often identified before they actually become an issue, TWNSolutions experts are continually monitoring your systems to ensure the continued smooth running of your systems.

System Features

• PC Inventory / Computer Audit
  Complete computer inventory and software inventory. Scheduled LAN audits. Fully automated and always up-to-date.
   
• PC Remote Control / Remote Support
  Access computers remotely from anywhere. Secure and configurable. Access PCs behind firewalls and NAT without port mapping or infrastructure changes.
   
• Patch Management
  Fully automated security patch scan, patch deployment and history with the click of a mouse. Scalable, secure, configurable and location independent.
   
• Network Monitoring / Alerts
  Instant notification for hardware changes, software changes, policy violations, low disk space, unapproved network access, new devices on the LAN, etc.
   
• Windows Event Monitoring / Alerts
  Remotely monitor Windows system event log, application event log and security event log with user defined alerts.
   
• Software Installation / Update
  Complete software installations and software updates across the organization with a mouse click. Easier and more flexible than SMS and other solutions.
   
• Help Desk / Trouble Ticketing
  Complete integrated trouble ticketing. User and administrator create/update. Policy based notification. Built in online Chat for support personnel and users.
   
• Network Policy Enforcement
  Monitor network usage by machine and by application. Define policies and limit network access to only corporate approved applications.
  
  Integrated Reports
• Comprehensive integrated management and operational reports. Customizable, always available. View online or export to HTML, Word or Excel.
   
• Maximum Security
  Encrypted communication using 256-bit RC4 with rolling keys. No open ports. No plain-text data packets the network. Nothing for attackers to exploit.
   
• Flexible Administration
  One integrated Web based interface. Accessible from anywhere. Flexible setup of administrators and users, computer groups, permissions and policies.
   
• Fast and Easy Deployment
  Deploy in minutes without downtime. Automatic discovery and deployment to all computers, local or remote. No long training cycle or learning process.

Sample Reports

Click here for SupportIT data sheet

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